Still homeless after big freeze, woman says insurance company is ghosting her

Kimiko G. Judith

HOUSTON – Just about seven months due to the fact a significant pipe burst during the February freeze and one Houston girl is nonetheless waiting on repairs so she can get again into her house in north Houston. She reached out to KPRC 2 Investigates when her insurance policies organization would seem to have disappeared. Whilst digging for answers, our Investigates group was shocked at just one reaction we acquired from the firm.

Property owner desperate for help

You would believe that by now, folks who experienced destruction from busted pipes back again in February would be back again to usual. That’s unquestionably not the situation for a single Eleanor Williams and now contractors say they have to quit function on her dwelling.

“It’s unlivable. I can’t reside in below like this,” describes Eleanor.

Eleanor walks through her shell of a north Houston household frustrated that she’s not again in it but.

“I’m living in a motel place. And it is so tricky to be locked up in that home for so lengthy,” she reported.

Correct just after the February pipe burst – her insurance corporation Amguard – mother or father organization Berkshire Hathaway – sent out an adjuster. Following ready for contractors, crews received to do the job. But then Eleanor claims issues with the insurance coverage company slowed their development.


“One check was made payable too and wasn’t in my title and another company’s identify, which was wrong,” mentioned Eleanor.

Issues on two checks meant she could not hard cash them and spend the home loan enterprise or the contractors.

“Because they haven’t gotten paid out and they’re not acquiring compensated. They’re not likely to maintain working,” explained Eleanor. “They informed me that they’re heading to return my merchandise that they taken off out of here so they can perform in the dwelling and that they have completed they are not undertaking anything else.”

The insurance policies business goes silent

Eleanor suggests her after handy insurance coverage agent will not return her phone calls. In actuality, no 1 from the corporation will.

“When I make a cell phone simply call, mail a text concept or explain to you that or go away give a cellphone amount, title and quantity and they’ll call you again. They do not phone back. I just can’t get a response from them at all.”

Our KPRC 2 investigates staff couldn’t get ahold of any individual from Berkshire Hathaway both. We despatched messages to several email messages outlined on the company’s internet site. We ended up stunned to get this reaction from the main “media request” email.


“This electronic mail tackle is no more time monitored and no one will at any time reply.

You can compose us at the address revealed below. On the other hand, because of to the restricted quantity of staff in our corporate business office, we are unable to supply a direct response. “

Berkshire Hathaway inc.

3555 Farnam road

Omaha, NE 68131

Certainly, they are inquiring us to produce a letter and mail it in and even then say they just can’t offer a response. We also sent email messages to other generic purchaser assistance e-mail hoping to get a response. Still practically nothing.

KPRC 2 Investigative Producer Andrea Slaydon expended a whole lot of time on the cellular phone attempting to get ahold of an individual from the insurance policies corporation. At just one stage a recording recurring her range and reported the corporation would phone her back. We are however waiting around for that callback.

“It’s quite irritating,” explained Eleanor.

Now Eleanor says she’s left caught and afraid.

“I’m concerned and I never know what to expect,” Eleanor clarifies. “Because I just cannot understand why the insurance coverage enterprise will not fork out.


“I really do not know from one working day to the future if I’m heading to be homeless or what, it is extremely agonizing,” she claimed through tears.

Our KPRC 2 Investigates crew is going to keep on this situation and we will let you know when we find responses for Eleanor.

How to file a criticism against an insurance plan business

If you are in a related circumstance you can file a complaint with the Texas Department of Insurance coverage. Click listed here to get help with a concern or criticism. You can also verify out coverage corporation records. We checked TDI and Berkshire Hathaway had 10 insurance coverage-similar issues in 2020.

Copyright 2021 by KPRC Click on2Houston – All rights reserved.

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